Refund policy

RETURN AND REFUND POLICY

 

Last updated: 29 March 2026

 

At Bound (boundgame.io), we want you to be completely satisfied with your purchase.

 

UNOPENED PRODUCTS

If you are not satisfied with your purchase, you may return any unopened, unused product within 14 days of delivery for a full refund. Products must be in their original, sealed packaging. Return shipping costs are the responsibility of the customer.

 

OPENED PRODUCTS

Due to the intimate nature of our products, we are unable to accept returns on opened card decks. However, as a gesture of goodwill, we may offer store credit or a 50% partial refund at our discretion. Please contact us at info@boundgame.io to discuss your situation.

 

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or defective, we will send a free replacement immediately at no additional cost to you. Please contact us within 7 days of delivery with a photo of the damaged product. You may keep or discard the damaged item.

 

INTERNATIONAL RETURNS

For orders shipped outside Australia, return shipping costs are the responsibility of the customer. All refunds will be processed in Australian Dollars (AUD).

 

HOW TO REQUEST A RETURN

Contact us at info@boundgame.io with your order number and reason for return. We aim to process all refund requests within 3 business days.

 

AUSTRALIAN CONSUMER LAW

Nothing in this policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law, which by law may not be limited or excluded.